SEATTLE, WA.

PAYMENT OPTIONS
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

CONTACT INFO
support@crook9.com
Allow up to 24 hours for your reply.
Closed on weekends and holidays.

INTERNATIONAL CUSTOMERS
For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. For overseas payments, if your card gets declined using debit/credit, please checkout using Paypal.

SHIPPING 

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Rate : $9 Worldwide ($15 Canada)
• Delivery Time : 5 - 10 days
• Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.

CUSTOMS AND DUTIES
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do no have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to the origin warehouse and will not be reshipped.

TRACKING YOUR ORDER
Once you've been given a tracking number via email, you can track your order at, https://www.17track.net/ or http://track.4px.com/
For orders that have reached the USA, https://www.usps.com/

Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival

OFFICIAL SOCIAL MEDIAS 
Instagram

@crook9_official

Processing will take between 4-10 business days, but please allow extra time for some items. Goods will be dispatched on regular working days, Monday to Friday. All packages are processed from our warehouses in China. It is the customers responsibility if the package requires pick-up.

Shipping is free on all orders over $100 USD (shipping costs excluded). 

For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. 

CROOK9 USES DHL, UPS, USPS, FEDEX SERVICES FOR SPEEDY AND ACCURATE DELIVERY

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Rate : $9 Worldwide ($15 Canada)
• Delivery Time : 5 - 10 days
• Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.

Important: Your order is shipped once your payment has been cleared.

When filling out your shipping address please be sure to fill in the correct phone number. For overseas orders, please be aware that there may be delays as orders need to go through customs clearance, because of this, orders may take up to two weeks for delivery.

Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to the origin warehouse and will not be reshipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival

TRACKING YOUR ORDER
Once you've been given a tracking number via email, you can track your order at, https://www.17track.net/ or http://track.4px.com/
For orders that have reached the USA, https://www.usps.com/

Email support@crook9.com if you haven't received your tracking number.

We offer free exchanges if there are any defects that have taken place in the outcome of our fault. If a problem does occur, please contact us within 48 hours within the item(s) arrive/are delivered.

It takes 3-5 business days to issue a refund for exchanged or cancelled orders.

An item is eligible for cancellation if:
-you requested a return request (via email) within 24 hours of payment and your order is still under “Pending” status and you have not received a confirmation email
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay
-the ordered item is out of stock.

As of now, August 1st, we have suspended returns because of the pandemic delaying flights. As a substitute we are offering free or discounted alternatives if your clothing is too big or small, please be sure to contact us if this does occur. We also issue full refunds if an order is officially labeled lost in transit by our shipping couriers or partial refunds if the package has been heavily delayed. You may contact us if you would like to change the color or size if the product has not been shipped.

support@crook9.com